Summary

At MV Natural, customer satisfaction is important to us. We take great care in ensuring product quality, safe packaging, and reliable delivery. However, if you receive a product that is damaged, incorrect, or defective, we are here to help. This Refund Policy explains the conditions under which refunds or replacements may be issued and the process to request them.

1. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement under the following conditions:

  • The product received is damaged during transit
  • The product is defective or leaked
  • The wrong product was delivered
  • The product is expired at the time of delivery

Requests must be raised within 48 hours of delivery with proper proof.

2. Non-Refundable Items

Refunds or returns will not be accepted in the following cases:

  • Product has been used, opened, or tampered with
  • Request made after 48 hours of delivery
  • Minor variations in color, taste, or texture due to natural ingredients
  • Change of mind or personal preference
  • Orders placed with incorrect address or contact details provided by the customer

Due to the hygienic and consumable nature of our products, opened items cannot be returned.

3. How to Request a Refund or Replacement

To initiate a request, please contact our customer support with the following details:

  • Order ID
  • Clear images or video of the product showing the issue
  • Brief explanation of the problem

Requests without valid proof may not be approved.

4. Refund Approval Process

Once we receive your request:

  • Our team will review the details within 3–5 business days
  • If approved, we will process a replacement or refund, depending on the situation
  • MV Natural reserves the right to approve or reject any request after verification

5. Refund Method & Timeline

  • Approved refunds will be credited to the original payment method
  • Refund processing time may take 7–10 business days, depending on your bank or payment gateway
  • Shipping charges (if any) are non-refundable, unless the error was from our side

6. Replacement Policy

If a replacement is approved:

  • The replacement product will be dispatched within 3–5 business days
  • Replacement is subject to product availability
  • No additional shipping charges will be applied for approved cases

7. Cancellation Policy

  • Orders can be cancelled only before dispatch
  • Once the order is shipped, cancellation requests will not be accepted
  • To cancel an order, please contact support immediately after placing the order

8. Policy Updates

MV Natural reserves the right to modify this Refund Policy at any time without prior notice. Changes will be updated on this page, and continued use of our website implies acceptance of the revised policy.